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Our Terms & Conditions explained for your account

When you open an account with rajamania, you enter into a straightforward agreement about how your account works, how deposits and withdrawals move through DANA, OVO, GoPay and…

Account creation & verificationDeposit and withdrawal rulesYour data and privacy rights
rajamania Our Terms & Conditions explained for your account
GET HELP NOW

Reach our team about your terms and account

If you have questions about how our Terms & Conditions apply to your account—whether it's about your deposit, a withdrawal hold, or account restrictions—our support team is here. Reach out via live chat from 08:00 to 23:00 Indonesia time, email [email protected] anytime, or check your account messages for responses to account-related queries. Players in Makassar, Denpasar and across Indonesia get the same direct lines.

Team online

Live Chat Support

Available 08:00–23:00 Indonesia time daily. Chat directly from your account dashboard or our site homepage. Response times average under 2 minutes during business hours.

Email Support

Send questions to [email protected] anytime. Include your account email and a clear description of your concern. Expect replies within 4–6 business hours.

Account Messages

Log in to your account and check the Messages section for policy updates, term changes, and responses from our compliance team regarding your specific situation.

HOW WE PROTECT YOU

Security, data handling, and your rights under our terms

rajamania takes your data security seriously. Your account information is encrypted during login and all transactions.

Data Encryption

All logins and payment transactions use SSL encryption. Your DANA, OVO, GoPay and QRIS details are never stored in plain text on our servers.

Account Verification

We confirm your identity during registration and before large withdrawals. This prevents unauthorized access and ensures payouts reach only you.

Data Retention

Your account information is kept for seven years after closure for financial record-keeping and regulatory requirements where local law requires it.

Your Rights

You may request a full copy of your personal data, ask us to correct inaccuracies, or submit a deletion request. Contact [email protected] with your account email.

Cookie Consent

We use session cookies for login and preference tracking. Essential cookies cannot be disabled, but analytics cookies can be toggled in your browser privacy settings.

Dispute Resolution

If you believe our terms have been breached, contact support first. Unresolved disputes may be escalated to local arbitration where local law permits.

Your Terms & Conditions questions answered

We hear the same questions from new account holders. Below are the answers we give most often about account rules, payments, data, and what happens if something goes wrong.

You agree that you meet local eligibility requirements, that access depends on local law, that your account is for personal use only, and that you will follow our game rules, bet limits and account policies. You also consent to us using DANA, OVO, GoPay and QRIS for deposits and withdrawals, and to our data and cookie practices outlined in the full terms.

Withdrawals are verified within 24 hours of your request. Once verified, the funds transfer to your DANA, OVO, GoPay or QRIS account typically within 1–3 business days depending on your bank. Large withdrawals may require additional verification and can take up to 5 business days.

Sharing your login credentials breaches our terms. If we detect unauthorized access, we may temporarily restrict your account while we investigate. Any wins or losses during that period may be reversed. Always keep your password private and enable two-factor authentication if available.

Yes. Contact [email protected] and request account closure. Your account will be suspended immediately. Transaction records and personal data are retained for seven years for regulatory compliance, but your account access ends. We can provide a data export before deletion where local law permits.

Our terms explicitly cover deposits and withdrawals via DANA, OVO, GoPay and QRIS. Each payment method has its own transaction limits and daily caps set by the provider. Bank transfers are also supported where available. Verify your chosen method's terms before depositing.

Cookies help us keep you logged in, track your session, and remember your game preferences. Essential cookies cannot be disabled, but analytics and marketing cookies can be turned off in your browser settings. Disabling non-essential cookies will not prevent you from playing or withdrawing.

Contact our support team within 30 days of the transaction with your concern. We review your account logs and game history. If we find an error, we correct it. If the dispute is unresolved after our investigation, where local law permits, it may proceed to arbitration or local authority review.