Reference

Your Rights and Our Legal Commitments

rajamania operates under a clear legal framework designed to protect your account, your data, and your transactions — eligibility depends on local law and where local law permits…

Hukum Berlaku IndonesiaPerlindungan Data AkunKebijakan DANA, OVO, GoPay, QRISTransparansi PenuhKontak Legal 24 Jam
rajamania Your Rights and Our Legal Commitments
HUBUNGI TIM LEGAL

Reach Us on Legal or Policy Matters

If you have a question about our terms, a data request, or a formal dispute, our support team routes legal queries to the correct department within two business hours. We are reachable around the clock — pick the channel that suits you.

Team online

Live Chat 24 Jam

Open the chat widget from any page on rajamania.top. Our agents are available every hour of the day and will escalate legal queries to the compliance desk within two business hours of your message.

Email Legal Resmi

Send a detailed written request to our legal inbox via the Contact page. We acknowledge all email submissions within 24 hours and provide a full written response for data or dispute cases within five business days.

Form Pengaduan Akun

Log in to your account, navigate to Settings, then select Report an Issue. This formal channel timestamps your submission and creates a case reference number you can use to track resolution progress end-to-end.

KEAMANAN & KEPERCAYAAN

How rajamania Protects Your Account and Data

We apply layered security across every account and transaction, from the moment you register to the point your withdrawal clears back to your DANA or OVO wallet.

Enkripsi Data Akun

All account data is encrypted at rest and in transit using current-standard protocols. Your personal details, payment history, and session records are never shared with third parties outside of legal obligations where local law requires disclosure.

Kebijakan Cookie

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can manage cookie preferences from the Settings page; disabling analytical cookies does not affect your ability to deposit via QRIS or GoPay.

Verifikasi Penarikan Dana

Before any withdrawal to DANA, OVO, GoPay, or QRIS is released, our verification layer cross-checks your registered account name against the wallet owner name. This step normally completes within fifteen minutes during business hours.

Retensi Data

We retain account and transaction records for the period required by applicable law and no longer. Once the retention window closes, records are permanently deleted from our servers. You may request a summary of what we hold at any time.

Hak Akses Data Anda

You have the right to request a copy of the personal data we hold on your account. Submit the request through live chat or the legal email channel; we will deliver a structured data file within ten business days of identity confirmation.

Perubahan Kebijakan

When we update these legal terms, we post a notice on the homepage and send a notification to your registered email at least seven days before changes take effect. Your continued use of the account after that date constitutes acceptance of the revised terms.

Answers to Common Legal Questions

These are the questions we receive most often about our legal terms, your rights, and how we manage account data. If your question is not answered here, our live chat team can connect you with the compliance desk at any hour.

Access depends on local law and where local law permits. We encourage you to review the regulations applicable in your region before opening an account. Our terms page outlines the jurisdictional framework that governs each user's account.

Log in and use the live chat channel or the legal email address listed on our Contact page. After we confirm your identity, we send a structured data file covering your account profile, transaction history, and session records within ten business days.

Yes. Submit a written deletion request through live chat or email. We will close your account and purge personal data after satisfying any legal retention obligations, which typically means records tied to financial transactions are held for the period required by applicable law.

Transaction records linked to DANA, OVO, GoPay, and QRIS deposits are stored in encrypted form for the legally required retention period. The wallet name and amount are used only for verification and dispute resolution; they are never sold or shared commercially.

We post a homepage notice and send an email to your registered address at least seven days before any update takes effect. The updated terms document is always accessible from the footer link on every page of rajamania.top.

Submit your dispute in writing via the legal email channel or the in-account Report an Issue form under Settings. You will receive a case reference number and a written response within five business days from our compliance team.

We do not sell or share your personal data commercially. Disclosure happens only where local law requires it — for example, a lawful regulatory request. Payment processors like DANA and OVO receive only the transaction data necessary to execute your transfer.