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How rajamania Protects Your Personal Data

At rajamania, your personal data — from your account registration details to your payment records with DANA, OVO, GoPay and QRIS — is handled with strict access controls…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS payment data protectedYour deletion requests processed within 14 daysNo data sold to third partiesContact our privacy team 24/7
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rajamania How rajamania Protects Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is stored, want to update your account details, or need to submit a formal data deletion request, our privacy support team is available around the clock. You can reach us through live chat on the site, by email at our designated privacy address, or through our 24-hour WhatsApp line — all channels are staffed by agents trained specifically on data and account matters, not general support scripts. Requests from Denpasar or anywhere across Indonesia are handled within the same response window.

Team online

Live Chat

Start a chat session directly on the rajamania site. Our privacy team responds within minutes, 24 hours a day, to help you with data access or correction requests.

Email Privacy Request

Send a formal data request or deletion notice to our privacy email address. We acknowledge every email within 4 hours and resolve the request within 14 calendar days.

WhatsApp 24 Hours

Reach our dedicated privacy agent via WhatsApp any time of day. Useful for quick questions about what data we hold or how your DANA or OVO records are stored.

HOW WE HANDLE YOUR DATA

Six Ways We Keep Your Account Data Secure

Data security at rajamania is operational, not just a policy statement. Every account layer — from your first login to your most recent GoPay withdrawal — passes through the controls listed below.

End-to-End Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.3. This applies to account logins, payment submissions via DANA or QRIS, and any form data you enter during registration.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the site. You can review and withdraw cookie consent at any time through your account settings page.

Data Retention Limits

Account data is retained for as long as your account is active plus a 24-month period required for financial audit compliance. After that window, personal identifiers are deleted unless local law requires otherwise.

Third-Party Access Controls

We share data only with payment processors such as DANA, OVO, GoPay and QRIS to complete your transactions, and with identity verification providers. We do not sell or license your profile data to marketers.

Account Security Steps

You can activate two-factor authentication from the Security section of your account dashboard. We also send an email alert every time a new device logs into your account, so you are notified of any unrecognised access.

Data Correction and Deletion

To correct or delete your personal data, submit a request through live chat or email. We process correction requests within 3 business days and full deletion requests within 14 calendar days, where local law permits.

Answers to Common Privacy Questions

We have put together the questions our account holders ask most often about how their data is managed at rajamania. If your question is not covered below, our privacy team is reachable through live chat or email at any hour.

We collect your name, email address, phone number, date of birth, and the payment method details you use — such as your DANA or OVO account identifier. We also log your IP address and device type for security verification during login and transactions.

We share data only with the payment processors needed to complete your transactions — DANA, OVO, GoPay, QRIS — and with our identity verification partner. We do not sell your data to advertisers or unrelated third parties under any circumstances.

We retain your records for 24 months after account closure to satisfy financial audit requirements. After that period, personal identifiers are deleted. Retention periods may vary where local law requires us to hold records for longer.

Yes. Submit a data access request via live chat or our privacy email address. We will compile and send you a summary of your stored personal data within 14 calendar days of receiving your request, where local law permits.

Contact our privacy team through live chat or email with a deletion request. We confirm receipt within 4 hours and complete the deletion within 14 calendar days. Some data may be retained if local law requires it for audit purposes.

We use session cookies to maintain your login and analytics cookies to improve the site. You can manage or withdraw cookie consent at any time in the Privacy section of your account settings without affecting your ability to use your account.

Contact our privacy team immediately via live chat, which is available 24 hours a day. We will review your account logs, flag any suspicious sessions, and walk you through resetting your credentials and activating two-factor authentication on your account.

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